Help & Support

Rygiene is a road-safety app for kids who ride e-bikes and e-scooters. Your child's phone quietly records their ride in the background, and after the ride it checks how they rode — speeding, hard cornering, and behavior at intersections — and flags the moments worth a look. If something serious happens, you get a notification. Rygiene shows you what happened, and you decide what it means. Flags are for your eyes, not your child's — there's nothing for them to game.

• Install Rygiene on your phone and create a parent account.
• Add your child in the app — you'll get a short pairing code.
• Install Rygiene on your child's phone and enter that code.

That's it — your child never logs in or manages an account. Their phone is simply linked to yours. If you ever need a fresh code, you can generate a new one from the parent home screen in the app.

On your child's phone, Rygiene asks for:

• Location — "Always": so it can detect and record rides even when the app isn't open on screen. This is the core of how Rygiene works. "While Using" isn't enough — a phone in a pocket has the app in the background.
• Notifications: so we can alert you to a serious ride.
• Motion & Fitness: helps Rygiene tell a real bike ride apart from a car trip or a walk, so you don't get junk rides.

We only use these to do the job you installed us for. We never sell location data. (See our Privacy Policy for the full picture.)

A few common reasons:

• The phone lost GPS signal — tree cover, tall buildings, or a phone deep in a bag can drop the signal for stretches. Rygiene fills small gaps but can't invent data it never received.
• The phone's battery died mid-ride — if the phone powers off, recording stops.
• A short stop got counted as the end — if your child parks and walks around for a while, Rygiene may treat that as the end of one ride and the start of another. A quick pause (a few minutes) usually stays as one ride.

If a ride is genuinely missing and none of these fit, email us the date/time and we'll look at the logs.

Rygiene tries to automatically tell e-bike and e-scooter rides apart from car trips, walks, and jogs, so your feed stays clean. It's good but not perfect — a fast e-bike can briefly look like a car to the app, and a slow car can look like a bike. If a real ride was wrongly tossed out as a car (or vice versa), tell us — those reports are exactly how we make the detection smarter. Include the date/time and what the trip really was.

Rygiene only pushes you for the things that matter — a serious flag on a ride (like going well over a limit you set, or leaving a place you marked). Minor stuff is in the ride detail, not a push, on purpose — we don't want to spam you. If you expected an alert and didn't get one (or got one that felt off), it helps us to know the ride date/time. Alerting is something we're actively tuning with real rides.

Rygiene checks each ride against real road data and raises a flag on the moments worth a look: speeding for the type of road, hard cornering, sustained high speed, behavior at intersections, leaving a place you marked, or going over a speed limit you set. Every flag shows up on the ride's detail screen, with its time and spot on the map. Rygiene surfaces what happened; you decide whether it's worth a conversation. Flags are designed to catch the things that matter, not to nitpick every ride.

We designed Rygiene to be easy on the battery on purpose. Unlike tracking apps that run high-accuracy GPS all day, Rygiene uses high-accuracy GPS only during rides. Between rides it uses a lighter location mode, and when the phone has been still for a few minutes it drops to a near-zero-power mode. We'd rather your kid's phone last the whole day — a dead phone helps no one. A few tips:

• Keep the phone reasonably charged before a ride.
• A phone that's off or dead — or that has location turned off — can't record.
• Between rides, the phone updates its location less often (by design) to save power.

If you're seeing drain that seems way out of line, email us your phone model.

Yes — a parent can invite a co-parent or guardian directly from the app. Go to Settings → Invite co-parent, and share the 6-digit code it generates. The co-parent downloads Rygiene, creates their own account, and enters the code to get access. Please don't share login credentials — each person should have their own account.

Yes — the parent side of Rygiene works on iPad. Install Rygiene from the App Store on your iPad, sign in to your parent account, and you can watch live rides and browse ride replays on the bigger screen. Your child's device still needs to be an iPhone — that's the phone that rides along and records the ride.

Protecting kids' data is something we take seriously. We don't sell location data, and we collect only what's needed to record and flag rides. Because Rygiene is used by children, we follow COPPA (the U.S. children's privacy law) and ask for verifiable parental consent. No app can promise data is ever perfectly secure, but we work hard to safeguard it — full details are in our Privacy Policy.

Open Rygiene → Settings → Delete account. It's a two-step confirm, and it permanently removes your account, your children's profiles, and all their ride data from our servers. Deleting your parent account also unlinks any paired child phones. This can't be undone, so we ask twice.